Refund Policy

Last updated: 20 September 2026

1. Refund Eligibility

Helpling.ai offers refunds within 30 days of purchase for the following reasons. This applies whether you pay through Stripe on our website or through Shopify:

• Technical issues preventing access to the service
• Service not functioning as described
• Billing errors or duplicate charges

2. Non-Refundable Items

The following are not eligible for refunds:

• AI model training costs after training has begun
• Generated content that has been delivered successfully
• Subscription fees after 30 days of purchase
• Usage fees for completed AI generations

3. Refund Process

To request a refund, please contact us at dan@helpling.aiwith your order details and reason for refund. How the refund reaches you depends on how you pay:

• Subscriptions paid on our website (Stripe): refunds are processed within 5-10 business days to the original payment method.
• Subscriptions billed through Shopify: we refund the charge through Shopify, and it appears as a credit on your Shopify invoice. Shopify does not notify you automatically, so please check your invoice.

4. Contact Information

For refund requests or questions, please contact:
Email: support@helpling.ai
Response time: Within 24 hours